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How to order a product
- 1. Once you have chosen your items, please put them in the cart and click "order."
- 2. Product purchase will proceed. Please check the product name,quantity and size.
- 3. Enter your contact details and shipping address.
- 4. Select the payment method.
- 5. Double check the payment total before you submit.
- 6. If you are paying via Credit Card, enter your billing information in the payment window and submit to complete the payment.
- ※ Note : Product color and texture, may look slightly different than they appear on the photo and electronic display.
[ Delivery Date ]
- Normally, orders will arrive within 7~10 business days. Varying circumstances, such as product availability, the country being shipped to, inventory clearance, and etc., may affect the timing.
- You can track the progress of your order via My Page>Order Details on the website.
[ Attention ] (The below circumstances may cause a day or two delay in the shipment of your order. We thank you for your understanding.)
- Orders placed outside normal business hours.
- Orders placed on national holidays, such as New Year’s Day, etc.
- Shipping congestion, inclement weather conditions, and etc.
- Orders placed on Saturdays, Sundays and national holidays will be shipped the next business day.
- We carefully check the quality of our products before we send them. If you receive a defective product, we will exchange the item.
- Please contact us directly at firstname.lastname@example.org to exchange your item.
[ For Cancellation ]
- You may cancel your order within twelve hours of placing it by contacting us directly. You can also cancel orders on your account page.
- If we have already shipped the product, the customer is responsible for all return shipping charges.
- We will accept returns as long as there is a marked defect in the product. We accept limited exchange for different sizes (pending stock availability).
[ How to return ]
- Please contact us within 7 days.
- Please note that refund will be deposited directly by Builford.
- The customer is responsible for handling the return and exchange if necessary.
※ There is a small return fee, which will be charged after we confirm your return request.
[ Conditions for Returned Items ]
- We do not accept returns for non-defective and correctly-shipped items, items missing the tag, label and price, or scratched or damaged by the customer. All the items must be unworn and in same condition it was received.
- Products must be returned in the original box or packing
- productsProducts purchased on sale or at special events.
- Products sold in sets may only be refunded in part.
- scheduleReturn requests must be received within 7 days after the item has arrived. Return request received after this time will not be accepted.
[ For return and replacement ]
※ We do not allow exchanges or returns from sales and special events.
- Contact Person : Jeeney, Kim
- Phone : (+82)70-7455-1386
- E-mail :email@example.com